Help Library
ECCnet Recall
Maximizes the speed, accuracy, and traceability of product recall communications to help remove recalled products from the supply chain as quickly and efficiently as possible.
This section includes support documentation for Recall Food & Beverage, General Merchandise and Healthcare. For additional assistance, please contact Industry Support Services at 1-800-567-7084 or SubscriptionSupport@gs1ca.org.
Recall
- User Guide - About Recall
- User Guide - Registration Levels
- User Guide - User Roles
- User Guide - Logging Into Recall
- User Guide - Actions on the Received Notifications Page
- User Guide - Actions on the My Company Notifications Page
- User Guide - Details of Actions
- User Guide - Initiator Duties
- User Guide - Approver Duties
- Recall Release Notes 2021 R2
Understanding Recall for Food & Beverage/General Merchandise
This section will enable your recall notification team to learn how to use the service including tools to support integration with your existing processes. For additional support, please contact Industry Support Services at 1-800-567-7084 or SubscriptionSupport@gs1ca.org.
- 1. Recall Reality (3:46)
- 2. Subscribe to Recall (5:36)
- 3. The Importance Of Accurate Speedy Communication (11:32)
How to Use Recall for Food & Beverage and General Merchandise
These short videos demonstrate how a recall notification is created, approved, distributed, and reported on within ECCnet Recall. It is important to view all of the below videos before attempting the Recall assessment for Food & Beverage/ General Merchandise.
- 1. How to Navigate (1:51)
- 2. User Management (7:58)
- 3. Add a phone number to a user's profile to enable SMS notification alerts (1:51)
- 4. Configure your settings to receive SMS Notification Alerts (1:19)
- 5. Create Notification & Submit Approval (5:50)
- 6. Approve Notification (1:26)
- 7. Distribute Notification (2:02)
- 8. Receive and Report Back (1:46)
- 9. Reporting (7:53)
Understanding Recall for Healthcare/Pharmacy
This section will enable your recall notification team to learn how to use the service including tools to support integration with your existing processes. For additional support, please contact Industry Support Services at 1-800-567-7084 or SubscriptionSupport@gs1ca.org.
- 1. Recall Reality (3:48)
- 2. Introduction to Recall Healthcare (4:39)
- 3. Premium Service: Internal Locations (2:45)
- 4. Subscribe to Recall (5:36)
- 5. The Importance of Speed and Accurate Recall Communication Pharmacy (8:31)
How to Use Recall for Healthcare/Pharmacy for Data Providers and Brokers & Distributors
These short videos demonstrate how a recall notification is created, approved, distributed and re-distributed within ECCnet Recall. It is important to view all of the below videos before attempting the Recall assessment for Healthcare/Pharmacy.
- 1. Initiate a Product Recall (10:30)
- 2. Approve a Recall Notice (1:29)
- 3. Re-Distribute a Recall Notice Internally & Externally (2:40)
- 4. Receive and Acknowledge a Recall Notice (1:25)
- 5. Report Back on a Recall Notice (1:00)
- 6. Use Reports in Recall (5:08)
- 7. Add a phone number to a user's profile to enable SMS notification alerts (1:51)
- 8. Configure your settings to receive SMS Notification Alerts (1:19)
How to Use Recall for Healthcare / Pharmacy for Data Recipients
These videos demonstrate how to receive, acknowledge, and report on a Recall notification.
Please ensure you watch all the "How to" support videos before attempting the quiz. The pass rate for this quiz is 90%. Multiple attempts are allowed.
Please note that to become fully Recall Ready, a Mock Recall must also be completed.