Help Library

ECCnet Recall

Maximizes the speed, accuracy, and traceability of product recall communications to help remove recalled products from the supply chain as quickly and efficiently as possible.


Understanding Recall for Food & Beverage/General Merchandise

This section will enable your recall notification team to learn how to use the service including tools to support integration with your existing processes. For additional support, please contact Industry Support Services at 1-800-567-7084 or SubscriptionSupport@gs1ca.org.

How to Use Recall for Food & Beverage and General Merchandise

These short videos demonstrate how a recall notification is created, approved, distributed, and reported on within ECCnet Recall. It is important to view all of the below videos before attempting the Recall assessment for Food & Beverage/ General Merchandise.

Understanding Recall for Healthcare/Pharmacy

This section will enable your recall notification team to learn how to use the service including tools to support integration with your existing processes. For additional support, please contact Industry Support Services at 1-800-567-7084 or SubscriptionSupport@gs1ca.org.

How to Use Recall for Healthcare/Pharmacy for Data Providers and Brokers & Distributors

These short videos demonstrate how a recall notification is created, approved, distributed and re-distributed within ECCnet Recall. It is important to view all of the below videos before attempting the Recall assessment for Healthcare/Pharmacy.

How to Use Recall for Healthcare / Pharmacy for Data Recipients

These videos demonstrate how to receive, acknowledge, and report on a Recall notification.


Please ensure you watch all the "How to" support videos before attempting the quiz. The pass rate for this quiz is 90%. Multiple attempts are allowed.

Please note that to become fully Recall Ready, a Mock Recall must also be completed.