Frequently Asked Questions

Welcome to GS1 Canada’s Help page, developed to provide quick answers to your frequently asked questions. If you are unable to find the information you are looking for, contact our Industry Support Services team at or 1.800.567.7084.

Barcodes are the actual lines and spaces that you see on the label that can be read by a scanner at point-of-sale. The barcode is the symbology that holds the unique data associated with your product. GTINs are the numbers you see below the lines of a barcode. A Global Trade Item Number (GTIN) is used by companies to uniquely identify their products and product variations. Together, GTINs and barcodes work to help you sell your products.

To access your Annual License, please follow these steps:

  1. Log in to myGS1.
  2. Scroll down the page. On your left-hand side, you will find Helpful Links; select: Annual GS1 Company License.
  3. A new window will open under the section GS1 Company GTIN/Prefix(es), including your GTINs/company prefix number.

Learn more about GS1 Company Prefixes here.

If you require an additional prefix, and have used all or almost all of your current company prefix capacity, review our Additional Company Prefix Request webpage for next steps.

Take a look at our barcoding page for five easy steps to get your products barcoded.

Fill out the Subscription Level Upgrade Request. Once you complete the form in 1-3 business days you will receive a quote on the costs of upgrading.

For more information on our subscription levels, including the number of barcodes included in each level, visit here.

To arrange your product image and data capture, please schedule your products for submission through the Content Capture Service Request tool. Learn more about our product image and data capture services here.

Below are the different types of product image and data content options:

  1. eCommerce Content allows you to provide your trading partners with the accurate images and on-pack data they need for their online platforms.
  2. Marketing Content provides high-quality, standardized bilingual product images trading partners require to efficiently develop a range of marketing and advertising.
  3. Planogram Content provides product images and precise packaging weights and dimensions trading partners require to confidently develop accurate in-store planograms for setting the store and efficiently managing product inventory.
  4. Nutritional Content provides global standard bilingual images of the Nutritional Facts Tables and ingredients to inform trading partners for product inclusion in health and wellness programs or menu planning.
  5. Foodservice Content enables you to capture, store and share high-quality, standardized product images that foodservice distributors and operators need for online ordering applications and electronic product catalogues, as well as outer and inner product case and case-content images.

For more information on the product image and date content options, visit here.

Here is how the process works to become a GS1 Canada subscriber:

Fill out the online subscription form.

Once you submit your form, your subscription will be processed. Once your subscription is confirmed, you will receive a welcome email with instructions on how to create your login credentials, giving you access to myGS1 and the Help Library. The former is your online portal for managing your GS1 Canada subscription and the latter is where you can learn everything about your GS1 Canada subscription, including getting barcodes for your products.

During the subscription process, you will need to have the following information on hand:

  • Your company name and mailing address.
  • Your credit card information for payment (including the card verification code).
  • Any applicable association membership information (for example ADQ, CFIG, CHFA, FCPC, etc.).
  • The total number of products that will need GTINs, the numbers used to create barcodes. Need help calculating the number of GTINs you will need? Refer to our online GTIN Estimator.

To subscribe now, click here.

Yes, we have quick, easy and affordable subscription levels for small businesses starting at $25, which includes a barcode and access to tools and resources to support your business growth. Subscriptions are based on the number of barcodes you need. For more information, visit our Small Business webpage or contact us at or 1.800.567.7084.

To add an additional user to your myGS1 account, follow these steps:

  1. Log in to myGS1 using your email and password.
  2. On the top left-hand side of the screen, select User Management.
  3. Select Add User.
  4. Fill out the required fields marked with an asterisk (*).
  5. When completed, select Save.
  6. A confirmation email will be sent to the new user's email address, requesting them to set a password and a security question.

To provide access to other users in your organization:

  1. Log in to myGS1 using your email and password.
  2. On the left-hand side of the screen, select User Management.
  3. Use the drop-down menu beside Select, and select the appropriate tool.
  4. Under the Role section of the user's name, select the Pencil Icon.
  5. Confirm the correct permissions and click Save.

Each variation (i.e. size, flavour, etc.) of each product you sell requires a unique GTIN. This helpful diagram illustrates how many GTINs and barcodes you need for your products.

You can also use our handy GTIN Estimator to calculate how many you need for your specific products.

GTINs refer to unique products and when products change substantively, it may require a new GTIN to ensure it is not confused with your older versions or other products in the value chain. GTIN Management Standards are designed to help.

Use the GS1 GTIN Management Decision Support Tool to better understand when a new GTIN is required.

Additional Resources:

For Healthcare GTIN changes, use the Healthcare GTIN Allocation Rules Decision Support Tool.

To access any unpaid invoices, please follow the steps below:

  1. Log in to myGS1 using your email and password.
  2. On the top right-hand side, select Unpaid Invoice and follow payment instructions.
  3. To print any invoices, please click on the PDF file under Invoice Details.

You can access myGS1 here or you can access myGS1 on the top right corner of our website at

Simply select Forgot your Password? from your myGS1 login page and follow the instructions to reset your password.

You can access your invoices under the My Billing and Payments section in myGS1.

To provide user access to invoicing details, follow these steps:

  1. Log in to myGS1 using your email and password.
  2. On the left-hand side of the screen, select User Management.
  3. Under the Role section on the user's name, select the pencil icon.
  4. Check off Billing and Payments.
  5. Click Save.

We accept the following two methods of Payment:

  • Online payment through myGS1
  • Payment by cheque sent to the following address:
    GS1 Canada, c/o TH1029
    P.O. Box 4283
    Postal Station A
    Toronto, ON, M5W 5W6

Your company's GS1 Canada administrator can add you as an authorized user. To do so:

  • Log in to myGS1.
  • In the left navigation bar, click on User Management.
  • At the bottom of your user list, click on Add User.
  • Fill in the add user form and then click Save.

Send GS1 Canada an official letter to on company letterhead requesting to be added. Please provide: Full name, email, phone number, job title, company name, address, and billing address.

To register for paperless billing, update your account settings to reflect this.

This will ensure that all invoices will be directed to your email address.

To learn more information about ECCnet Industry Managed Solutions visit here.

Complete the following steps to subscribe for ECCnet Recall, GS1 Canada’s product recall tool:

  1. Fill out the Recall registration form and select which Recall tool you need.
  2. Set-up your company types: Initiator, Receiver or both.
  3. Add your company's Recall users to the tool, assign them appropriate roles and provide them with links to training within the Help Library.

For more information about ECCnet Recall, visit here.

If your organization has already subscribed to ECCnet Recall, you can log in through the My Tools section from your myGS1 homepage.

  1. The Vault
    1. Click here to register for The Vault for Foodservice, Planogram and Marketing Content. If you have issues while registering, contact us at or 1.800.567.7084.
  2. eCommerce Content (formerly The Vault - eCommerce)
    1. Go to the online registration form, and use your myGS1 credentials to log in.
    2. Select eCommerce Content on the form and confirm your company type. If you have not previously done so, you will need to accept the Platform Agreement.
    3. Within one business day, you will receive an email containing your eCommerce Content credentials.
  3. Product Certification
    1. Have our GS1 Canada Administrator set you up as a Product Certification Administrator in myGS1. They will need to add you to ECCnet ProSYNC, make you a Super-User and then add the Product Certification Administrator – Nutritional role to your ProSYNC profile.
    2. You will receive a confirmation email containing further instructions, including a link to the registration form. If you are not already on myGS1, you will also receive an email with instructions on how to set up your profile.
    3. Complete the online form. You will receive an email notification that Product Certification as been added to the tools available to you in myGS1.
      1. Registration Form for Data Providers (manufacturers and brand owners)
      2. Registration Form for Data Recipients (retailers)

Sign in to myGS1. Under My Tools, choose Product Certification. Read our User Guide to find out how to get started certifying your products.

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