Frequently Asked Questions

Welcome to the GS1 Canada help page, developed to help provide quick answers to your frequently asked questions.

Please note that GS1 Canada continues to provide essential services during the COVID-19 pandemic, including product image and data capture, to help ensure products continue to move through the supply chain and are available to Canadian consumers in stores and online.

Product Certification

Questions About Your Account and Billing

 

Simply select “Forgot your Password?” option from your myGS1 login page and follow the instructions to reset your password.  (https://mygs1.gs1ca.org/login).

 

To add a user to myGS1 please follow the steps indicated below:

  1. Log in to myGS1 using your email and password.
  2. On the top left-hand side of the screen, select User Management.
  3. Select Add User.
  4. Fill out the required fields marked with an asterisk (*).
  5. When completed, select Save.
  6. A confirmation email will be sent to the new user's email address, requesting them to set a password and security question.

 

To provide access to other users in your organization:

  1. Log in to myGS1 using your email and password.
  2. On the left-hand side of the screen, select User Management.
  3. Use the drop-down menu beside select and select the appropriate tool.
  4. Under the Role section of the user's name, select the Pencil Icon.
  5. Confirm the correct permissions and click Save.

 

Send an email to info@gs1ca.org with your company name and/or subscriber ID and the number of barcodes you need. We will then assist with the upgrade process.

 

To access your Annual License, please follow the following steps:

  1. Log into myGS1.
  2. Scroll down and on your left- hand side under Helpful Links select: Annual GS1 Company License
  3. A new window should open including your GTINs/prefix number under the section GS1 Company GTIN/Prefix(es)

 

  • Your company's GS1 Canada administrator can add you as an authorized user.
  • You can also send us a letter on company letterhead requesting to be added. Please provide: Full name, email, phone number, job title, company name, address, and billing address.

 

To access any unpaid invoices, please follow the steps indicated below:

  1. Log in to myGS1 using your email and password.
  2. On the top right-hand side, select Unpaid Invoice and follow payment instructions.
  3. To print any invoices please click on the PDF file under Invoice Details.

 

To provide user access to invoicing details, please follow the steps indicated below:

  1. Log in to myGS1 using your email and password.
  2. On the left-hand side of the screen, select User Management.
  3. Under the Role section on the user's name, select the pencil icon.
  4. Check off Billing and Payments.
  5. Click Save.

 

We accept the following two methods of Payment:

  • Online payment through myGS1
  • Payment by cheque sent to the following address:
    GS1 Canada, c/o TH1029
    P.O. Box 4283
    Postal Station A
    Toronto, ON, M5W 5W6

 

To register for paperless go to the following link to update your account settings.

This will ensure that all invoices will be directed to your email address for myGS1.

Questions About Getting Started

 

Becoming a GS1 Canada subscriber is easy and the registration process should not take more than 10 minutes.

Here's how the subscription process works:

  1. Fill out the online subscription form.
  2. Once you submit your form, your subscription will be processed. Typically, this takes about one business day.
  3. Once your subscription is confirmed, you will receive a welcome email with instructions on how to create your login credentials, which will provide access to myGS1 - your online portal for managing your GS1 Canada subscription - and the Learning Zone, where you can learn everything about your GS1 Canada subscription including getting barcodes for your products.

 

During the subscription process, you will need to have the following information on hand:

  • Your company name and mailing address
  • Your credit card information for payment (including the card verification code)
  • Any applicable association membership information (for example ADQ, CFIG, CHFA, FCPC, etc.)
  • You will need to know the total number of products that you will need GTINs for (Global Trade Item Numbers, or UPCs - the numbers used to create barcodes). Need help to calculate how many GTINs do you will need?

 

Here's link to subscribe now: https://mygs1.gs1ca.org/self-registration-en.

Questions about Barcodes and Global Trade Item Numbers (GTINs)

 

GTINs are the numbers you see below a barcode.  The GTIN is the unique number that identifies your product anywhere in the world.  The barcode is the symbology that holds the unique data associated with your product.

 

Unsure how to barcode your products? Visit https://gs1ca.org/gtins/ for clear steps on how to get your products barcoded.

 

Each variation of each product you sell requires a unique GTIN.  This helpful diagram illustrates how many GTINs and barcodes you may need for your products.

You can also use our handy GTIN calculator to calculate how many you'll need for your specific products under Step1 at this link: https://gs1ca.org/gtins/

Questions About Product Image and Data Capture

 

During this time our Content Capture Studio remains open and fully operational to ensure products continue to flow through the supply chain.

 

To arrange your product image and data capture, please schedule your products for submission through the Content Capture Service Request tool.