Frequently Asked Questions

Welcome to the GS1 Canada help page, developed to help provide quick answers to your frequently asked questions. If you are unable to find the answer that you are looking for on this webpage contact our Industry Support Services team at or 1.800.567.7084

Product Certification


GTINs are the numbers you see below a barcode.  The GTIN is the unique number that identifies your product anywhere in the world.  The barcode is the symbology that holds the unique data associated with your product.


To access your Annual License, please follow the following steps:

  1. Log into myGS1.
  2. Scroll down and on your left- hand side under Helpful Links select: Annual GS1 Company License
  3. A new window should open including your GTINs/prefix number under the section GS1 Company GTIN/Prefix(es)


Unsure how to barcode your products? Visit for clear steps on how to get your products barcoded.


Send an email to with your company name and/or subscriber ID and the number of barcodes you need. We will then assist with the upgrade process.


To arrange your product image and data capture, please schedule your products for submission through the Content Capture Service Request tool.


During this time our Content Capture Studio remains open and fully operational to ensure products continue to flow through the supply chain.


  1. eCommerce Content allows you to provide your trading partners with the accurate images and on-pack data they need for their online platforms.
  2. Marketing Content provides high-quality, standardized bilingual product images trading partners require to efficiently develop a range of marketing and advertising.
  3. Planogram Content provides product images and precise packaging weights and dimensions trading partners require to confidently develop accurate in-store planograms for setting the store and efficiently managing product inventory.
  4. Nutritional Content provides global standard bilingual images of the Nutritional Facts Tables and ingredients to inform trading partners for product inclusion in health and wellness programs or menu planning.
  5. Foodservice Content enables you to capture, store and share high-quality, standardized product images that foodservice distributors and operator need for online ordering applications and electronic product catalogues and outer and inner product case and case-content images.


Becoming a GS1 Canada subscriber is easy and the registration process should not take more than 10 minutes.

Here's how the subscription process works:

  1. Fill out the online subscription form.
  2. Once you submit your form, your subscription will be processed. Typically, this takes about one business day.
  3. Once your subscription is confirmed, you will receive a welcome email with instructions on how to create your login credentials, which will provide access to myGS1 - your online portal for managing your GS1 Canada subscription - and the Learning Zone, where you can learn everything about your GS1 Canada subscription including getting barcodes for your products.


During the subscription process, you will need to have the following information on hand:

  • Your company name and mailing address
  • Your credit card information for payment (including the card verification code)
  • Any applicable association membership information (for example ADQ, CFIG, CHFA, FCPC, etc.)
  • You will need to know the total number of products that you will need GTINs for (Global Trade Item Numbers, or UPCs - the numbers used to create barcodes). Need help to calculate how many GTINs do you will need?


Here's link to subscribe now:


Yes, we have our Small Business Bundles. For more information about this offering visit our webpage at or contact us at or 1.800.567.7084.


To add a user to myGS1 please follow the steps indicated below:

  1. Log in to myGS1 using your email and password.
  2. On the top left-hand side of the screen, select User Management.
  3. Select Add User.
  4. Fill out the required fields marked with an asterisk (*).
  5. When completed, select Save.
  6. A confirmation email will be sent to the new user's email address, requesting them to set a password and security question.


To provide access to other users in your organization:

  1. Log in to myGS1 using your email and password.
  2. On the left-hand side of the screen, select User Management.
  3. Use the drop-down menu beside select and select the appropriate tool.
  4. Under the Role section of the user's name, select the Pencil Icon.
  5. Confirm the correct permissions and click Save.


Each variation of each product you sell requires a unique GTIN.  This helpful diagram illustrates how many GTINs and barcodes you may need for your products.

You can also use our handy GTIN calculator to calculate how many you'll need for your specific products under Step1 at this link:


GTINs refer to unique products, when products change substantively, it may require a new GTIN to ensure it is not confused with your older versions, or other products in the value chain. GTIN Management Standards are designed to help.

Use the GS1 GTIN Management Decision Support Tool to better understand when a new GTIN is required.

Additional Resources:

For Healthcare GTIN changes, use the Healthcare GTIN Allocation Rules Decision Support Tool.


To access any unpaid invoices, please follow the steps indicated below:

  1. Log in to myGS1 using your email and password.
  2. On the top right-hand side, select Unpaid Invoice and follow payment instructions.
  3. To print any invoices please click on the PDF file under Invoice Details.


You can access myGS1 through the following link: or you can access myGS1 through our website at


Simply select "Forgot your Password?" option from your myGS1 login page and follow the instructions to reset your password.  (


You can access your invoice on myGS1, to access the site click here.


To provide user access to invoicing details, please follow the steps indicated below:

  1. Log in to myGS1 using your email and password.
  2. On the left-hand side of the screen, select User Management.
  3. Under the Role section on the user's name, select the pencil icon.
  4. Check off Billing and Payments.
  5. Click Save.


We accept the following two methods of Payment:

  • Online payment through myGS1
  • Payment by cheque sent to the following address:
    GS1 Canada, c/o TH1029
    P.O. Box 4283
    Postal Station A
    Toronto, ON, M5W 5W6


  • Your company's GS1 Canada administrator can add you as an authorized user.
  • You can also send us a letter on company letterhead requesting to be added. Please provide: Full name, email, phone number, job title, company name, address, and billing address.


To register for paperless go to the following link to update your account settings.

This will ensure that all invoices will be directed to your email address for myGS1.


To learn more information about GS1 Canada's Industry Managed Solutions visit our website


Complete the follow steps to subscribe for ECCnet Recall:

  1. Fill out the Recall registration form and select the which Recall tools you need.
  2. Once you get the email confirming your subscription to Recall, set-up your company types: Initiator, Receiver or both.
  3. Add your company's Recall users to the tool, assign them appropriate roles and provide them with links to training within the Learning Zone.

For more information about our Recall tool visit


  1. The Vault
    1. Click here to register for The Vault for Foodservice, Planogram and Marketing Content. If you have issues while registering, contact us at or 1.800.567.7084.
  2. The Vault - eCommerce
    1. Go to the online registration form, and use your myGS1 credentials to log in.
    2. Select The Vault – eCommerce on the form and confirm your company type. If you have not previously done so, you will need to accept the Platform Agreement.
    3. Within one business day, you will receive an email containing your Vault – eCommerce credentials.
  3. Product Certification
    1. Have our GS1 Canada Administrator set you up as a Product Certification Administrator in myGS1. They will need to add you to ECCnet ProSYNC, make you a Super-User and then add the Product Certification Administrator – Nutritional role to your ProSYNC profile.
    2. You will receive a confirmation email containing further instructions, including a link to the registration form. If you are not already on myGS1, you will also receive an email with instructions on how to set up your profile.
    3. Complete the online form. You will receive an email notification that Product Certification as been added to the tools available to you in myGS1.
      1. Registration Form for Data Providers (manufacturers and brand owners)
      2. Registration Form for Data Recipients (retailers)


Sign in to myGS1 and under My Tools choose Product Certification. Read our User Guide to find out how to get started certifying your products.