Incident Reporting

Whether you manufacture, import or sell products in Canada, you need to comply with the Health Canada regulatory requirements concerning Incident Reports.

An Incident Report is a formal notification of any adverse event involving a consumer product that either resulted, or may have resulted, in negative health or safety concerns, including death.

Incident Reporting is a requirement of any manufacturer, distributor, or retailer that becomes aware of a health or safety incident involving a consumer product.

Incident Reports enable Health Canada to identify potential dangers and address hazards. They must be submitted to Health Canada within two days of the incident, as required by the Canada Consumer Product Safety Act.

As a free tool included for subscribers of ECCnet Recall, Incident Reporting enables retailers and distributors to submit incident reports to Health Canada while simultaneously sharing with trading partners from one centralized location. Through Incident Reporting, confirmation of receipt from Health Canada as well as other functions are provided.

About Incident Reporting

GS1 Canada's Incident Reporting is a value-added tool, available at no additional cost to subscribers of GS1 Canada's Product Recall service for general merchandise.

It enables you to quickly and efficiently submit Incident Reports directly to Health Canada and share them with your trading partners, all from a single location.

Features and Benefits

  • 24/7 online functionality
  • Receive case and submission numbers from Health Canada within the GS1 system
  • Track and report delivery and receipt of incident notifications in real time
  • Reduced manual processes with user-friendly system
  • Easily retrieve all your past incident reports issued through the system
  • Brand protection and assurance for peace of mind

Incident Reporting is available to users of GS1 Canada Product Recall.

To subscribe to Product Recall you need to be a GS1 Canada subscriber with a valid Company Prefix Licence.

For More Information

Contact GS1 Canada at 1.800.567.7084 or email

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