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ECCnet Recall

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When a recall strikes, consumer safety relies on the rapid removal of the recalled product so time is of the essence.

GS1 Canada’s ECCnet Recall is a web-based notification solution enabling the development and distribution of standardized product recall notifications to help remove recalled products from the supply chain as quickly and efficiently as possible.

Built by risk management experts, this solution leverages global standards to provide product visibility and traceability, helping to increase consumer safety and mitigate risk to brand reputation.

ECCnet Recall is available for three categories, with attributes tailored to each.

  • Food and Beverage
  • General Merchandise
  • Healthcare and Pharmacy

Get Recall Ready

Being prepared to deploy a recall notification when the need strikes is a key factor in executing recalls quickly and effectively. To help ensure every organization is ready to respond as efficiently as possible, our ECCnet Recall solution includes an annual Recall Ready status certification, something many data recipients using Recall require.

Attaining Recall Ready status ensures an organization is already familiar with the recall notification process, building the skills and experience needed to use Recall quickly and effectively. It includes completing specialized training modules, conducting an annual Mock Recall to ensure the Recall tool is set up for immediate use.

Subscribing to GS1 Canada’s ECCnet Recall Solution is an important first step toward protecting your organization in the event of a recall. The next step for recall initiators is to become Recall Ready to ensure your organization is ready to react immediately when a recall strikes.

How to Become Recall Ready

  1. Register two or more users in your organization: an initiator, who opens new recall notifications and an approver, who reviews all notifications for accuracy
  2. Become recall informed: GS1 Canada has global, best-in-class bilingual training modules. Visit our Learning Zone and test your Recall knowledge. Score 90% or more on our online assessment to receive your Certificate of Recall Course Completion. Engage with our practical training modules until you have the knowledge you need.
  3. Complete a minimum of one Mock Recall per year: Mock Recall simulates a real-life product recall step-by-step. You can use GS1 Canada as the recipient of Mock Recalls. Mock recalls must be completed annually, as required by Hazard Control and Analysis Control Point (HACCP) and the Canadian Food Inspection Agency (CFIA).

Data Provider - Manufacturer, Brand Owner, Broker/Distributor, Foodservice Distributor

Data Provider Benefits

Develop and share recall notifications that comply with all Health Canada requirements as quickly as possible with Recall

Data Recipient - Retailers and Distributors, Foodservice Distributors and Operators, Healthcare Providers

Data Recipient Benefits

Receive recall notifications with all the information you need to get recalled products off shelves fast and protect your customers

Business Processes Enabled

How Industry Managed Solutions Help Your Business

Powered by global standards, ECCnet Recall supports a wide range of business processes.

Within ECCnet Recall, the recall receiver knows how many of the affected products have been identified and removed by its internal locations and the recall initiator knows how many have been identified and removed by all of its trading partners. The recall initiator can then report this information to Health Canada.

All recall notification recipients have the duty to identify the number of products removed, providing visibility across the entire supply chain.

ECCnet Recall Tools and Services

The ECCnet Recall solution currently supports the following Health Canada product categories:

  • Food and Beverage
    • Retail Grocery
    • Foodservice
  • General Merchandise
    • All General Merchandise categories
  • Healthcare
    • Pharmacy
    • Medical Devices
    • Natural Health Products

Recall Tool is available to GS1 Canada subscribers in good standing. Your Subscription Administrator must complete the following steps.

  1. Click this link and use your myGS1 credentials to access the ECCnet Recall subscription form
  2. Choose which types of ECCnet Recall you need and fill out your details
  3. Within one business day you will receive an email asking you to confirm your details, select your company type:
    • Initiator – if you will be generating product recall notifications and sending them to your trading partners
    • Receiver – if you will be receiving product recall notifications from your suppliers
    • Both – if you will be both initiating and receiving product recall notifications. This type is generally applicable to brokers and distributors
  4. Accept the End User License Agreement (EULA) and set up your password
  5. Set up any additional users who need access. Recall initiators should set up at least one initiator and at least one approver as users. Recall recipients can be set up as a receiver or a viewer. As a best practice, Health Canada and CFIA recommends a minimum of two users to be set up in each role at any given point in time.
  6. Your new users will receive an email instructing them on how to set up their account
  7. Complete Recall Ready training