Standardized, Efficient Recall and Withdrawal Notifications and Reporting
ECCnet Recall's automated communication process enables the deployment of standardized recall notifications to all trading partners across the supply chain at once, ensuring that potentially harmful products are removed from shelves as quickly and efficiently as possible.
Automatic bounce-back reports, delivery and read receipts help confirm which contacts haven't received your recall notification, and reminder emails are automatically deployed to those who haven't acknowledged the notification after 24 hours, 7 days and 28 days, removing the need to track and follow up individually.
KPI and effectiveness reports help guide suppliers when an action is required to ensure safe and quick removal of the affected products.
Efficient Sharing of Critical Recall and Withdrawal Information
The ability to provide specific product images and required category-specific data, including lot or batch numbers, ensures clear identification of the recalled products to be removed, leaving safe products on shelves to sell.
In-tool messaging enables trading partners to exchange notes and provide additional information, such as return and reimbursement instructions.
Increased Operational Efficiencies
ECCnet Recall helps to remove the risk of human error or oversight by replacing time-consuming manual, repetitive processes, multiple spreadsheets and paperwork with one centralized, automated solution, saving time and costly resources when time is of the essence.
Quickly upload critical product information and images directly from ECCnet New Item Setup and ECCnet Marketing Content solutions to enable fast and accurate product identification and removal.
Be Recall Ready!
Recall Ready is an annual certification program that helps provide your organization with the required skills and experience to quickly and effectively distribute recall notifications when needed. This includes the ability to stage a mock recall, meeting annual requirements of Hazard Control and Analysis Control Point (HACCP) and the Canadian Food Inspection Agency (CFIA). ECCnet Recall is audited for regulatory compliance for the categories we support and includes KPI and effectiveness reports designed to meet CFIA requirements.