Fast and Effective Recalls and Withdrawals from the Supply Chain


ECCnet Recall is a standardized, web-based communication service that helps drive the speed, accuracy and traceability of product recalls and withdrawals. This mobile-friendly platform was developed in collaboration with risk management experts and features automated recall steps for efficiency. Category-specific forms help ensure compliance with regulatory requirements, including those of Health Canada, the Canadian Food Inspection Agency (CFIA) and the Hazard Analysis and Critical Control Point (HACCP) policy.

  • Food and Beverage
  • Supports Grocery and Foodservice products.
  • General Merchandise
  • Supports General Merchandise and Hardlines products.
  • Healthcare
  • Supports Healthcare and Pharmacy products.

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Data Recipient

Benefits to Your Business

  • Standardized, Efficient Recall and Withdrawal Notifications and Reporting ECCnet Recall's automated communication process enables the deployment of standardized recall notifications to all trading partners across the supply chain at once, ensuring that potentially harmful products are removed from shelves as quickly and efficiently as possible.
    Automatic bounce-back reports, delivery and read receipts help confirm which contacts haven't received your recall notification, and reminder emails are automatically deployed to those who haven't acknowledged the notification after 24 hours, 7 days and 28 days, removing the need to track and follow up individually.
    KPI and effectiveness reports help guide suppliers when an action is required to ensure safe and quick removal of the affected products.

  • Efficient Sharing of Critical Recall and Withdrawal Information The ability to provide specific product images and required category-specific data, including lot or batch numbers, ensures clear identification of the recalled products to be removed, leaving safe products on shelves to sell.
    In-tool messaging enables trading partners to exchange notes and provide additional information, such as return and reimbursement instructions.

  • Increased Operational Efficiencies ECCnet Recall helps to remove the risk of human error or oversight by replacing time-consuming manual, repetitive processes, multiple spreadsheets and paperwork with one centralized, automated solution, saving time and costly resources when time is of the essence.
    Quickly upload critical product information and images directly from ECCnet New Item Setup and ECCnet Marketing Content solutions to enable fast and accurate product identification and removal.

  • Be Recall Ready! Recall Ready is an annual certification program that helps provide your organization with the required skills and experience to quickly and effectively distribute recall notifications when needed. This includes the ability to stage a mock recall, meeting annual requirements of Hazard Control and Analysis Control Point (HACCP) and the Canadian Food Inspection Agency (CFIA). ECCnet Recall is audited for regulatory compliance for the categories we support and includes KPI and effectiveness reports designed to meet CFIA requirements.

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  • Efficiently Action Recalls with Standardized Product Information Developed in collaboration with risk management experts and Canadian industry, ECCnet Recall ensures recall notifications contain the standardized, critical product information required to quickly and efficiently remove only the specific recalled products from shelves and across the supply chain.

  • Manage Recalls Anytime, Anywhere With ECCnet Recall's cloud software, organizations can receive, respond to and/or re-distribute notifications 24/7 from any mobile-based device. This helps to eliminate unnecessary delays and the need to install dedicated applications or require access to a computer or fax machine for recall management.

  • Streamlined Multi-Location Notifications Internal Locations Distribution is an optional premium feature that enables multi-site organizations, such as retail chain stores or hospital pharmacies, to quickly and efficiently re-distribute recall notices to their internal locations, including distribution centers or warehouses. This saves time by removing the need to contact each location individually, ensuring your internal locations promptly receive recall notifications and can take the necessary action without delay.

Find out more about Internal Locations Distribution. Download Product Sheet

How to Register for ECCnet Recall

To get started, you must first be a GS1 Canada subscriber.

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If you're already a subscriber, your organization's GS1 Canada Administrator can register for ECCnet Recall.

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