||Potential Impact to Your
|Inaccurate, inconsistent or
- If recall notifications do not include product images or clear product
identifiers, it can be difficult for frontline staff to locate the right
product, causing recalled products to stay on-shelf longer or the wrong
product to be removed.
|Inefficient manual processes
- Receiving recall notifications in a non-standardized way can lead to gaps or
errors in the information provided, requiring additional time following up
to secure correct and complete information.
- Using inefficient methods to confirm recall notifications to brand owners,
such as faxing or individual emails and telephone calls can delay the
successful completion of a recall process.
- Inconsistency in how recall communications are received and makes it
difficult to have a standard recall removal process, resulting in
communications being handled inefficiently, incurring more cost and lost
|Difficulty with communicating
- Brand owners often communicate recalls to their buyers rather than directly
to the risk management team, potentially causing further communication
delays and misinformation being reported back regarding the recall details.
This can lead to an increase in costs and impact refund claims.
- Organizations with multiple locations (such as grocery or pharmacy chains)
need to inform their contacts about the recall notification. This often
lacks standardization and requires extra time and work such as individual
phone calls or emails. Individual stores also need to confirm
acknowledgement of recall notifications and quantities being returned to