GS1 Canada is a neutral, not-for-profit organization that facilitates industry collaboration. At industry's request, GS1 Canada brought together a coalition of founding participants–made up of manufacturers, retailers, distributors, and association representatives–to identify the features of a standardized product recall, withdrawal, and incident reporting communications service.
Now that the service is up and running, GS1 Canada continues to perform the roles detailed below in order to maintain the underlying system and ensure that industry feedback is integrated with it:
- Administrator: GS1 Canada conducts a comprehensive review of registration applications in order to ensure that only authorized and authenticated organizations and individuals have access.
- Customer Service: GS1 Canada supports the service 24 hours a day, 7 days a week through our Industry Support Services team. Support personnel are available Monday-Friday 8:30am-6:30pm EST at 1.800.567.7084. After hours support is available by contacting email@example.com
- Liaison: GS1 Canada acts as a liaison between users of the service, Hewlett-Packard (the organization that built the technical platform), and the coalition of founding participants, as feedback from subscribers is received and upgrades are needed.